Policies

Product Care
The best way to enjoy our chocolates is to eat them. This is not a stamp collection.

Privacy Policy
We would like to assure our customers that we do not share personal information. Your personal information is only used for the purchase and shipping of your order. If you subscribe to our mailing list your email address will only be used to send out occasional updates. Your online purchase is kept confidential.

Ordering
If you have any issues using our website, please feel free to email us at info@nunuchocolates.com

Shipping
Nunu Chocolates offers a range of shipping options for delivery within the US. During the hotter months or high temperature locations all orders will be sent overnight delivery to ensure that you receive your chocolates in the best possible condition. We only ship Monday - Thursday. Any orders received Friday through Sunday will be sent out the following week. The cost of any necessary insulated packaging will be included in your shipping cost. Due to the perishable nature of our chocolates, we will not ship to PO Boxes, APO, or FPO addresses. Nunu Chocolates is not responsible for orders delayed or returned due to incorrect or undeliverable addresses. As all orders are shipped "signature required", the recipient must be available to sign for the package at delivery. After the first delivery attempt, we are not responsible if the recipient is unavailable or has a signature release waiver on file and the package or its contents are lost, damaged, or melted after delivered. We are not responsible for delays caused by UPS due to weather or mechanical difficulties.

Our chocolates are made to order so we do not offer same day processing and shipping. Please allow 1-2 days for production and processing. Standard shipping orders received Wednesday through Sunday will be sent out the following Monday. This will avoid the possibility of your chocolates being held in the UPS depot over the weekend exposed to the chance of melting. Overnight shipping orders placed on Wednesday, will be sent out on Thursday for Friday delivery.

Return Policy
If you are not happy with your order you may return the chocolates in their original condition and packaging for a refund. This return policy does not apply to any custom orders. If you have any questions please contact us at info@nunuchocolates.com or 917.776.7102